As Europe’s leading Independent Oil Company, we in Maxol are totally committed to providing you with an excellent level of service. This applies whether you are dealing with us over the phone, by post, by e-mail or in person.

As suppliers of quality petroleum fuels and lubricants to the Retail, Authorised Distributor, Commercial, Domestic, and Agricultural markets, we hereby make the following commitment to our customers:

Phone Service

• All staff will give their first name when answering the phone.
• All phone calls will be answered within 30 seconds, either personally or by way of automatic answering service.
• We will return to holding calls at least every 45 seconds.
• If you leave a message for someone, your call will be returned no later than close of business on the individual’s next working  day 
• We aim to give friendly, efficient, and professional service in all of our dealings with you.

Contact with you, the Customer.

We will provide our new customers with written details of

• their primary contact person within Maxol,  in Sales Management, Field Sales and Head Office Sales Staff.
• other contacts within the Company with whom they are likely to have day to day contact, including where relevant, personnel in Depots, Accounts, & H.O. Administration.

Post & Correspondence

• Your letters, Faxes and E-mails will be acknowledged, replied to, or acted upon as soon as possible but no later than within 3 working days of receipt.

Delivery Service

• We will do our utmost to fulfil all orders for product in accordance with the timeframe standards set out in our ISO 9002 Quality Management System.
• You will be advised of any major changes to delivery schedules
• Staff involved in making deliveries will at all times behave in a safe, friendly, efficient and courteous manner.