Customer Charter

At Maxol we are totally committed to providing you with an excellent level of service. This applies whether you are dealing with us over the phone, by post, by e-mail or in person. We hereby make the following commitment to our customers:

Phone Service

  • All staff will give their first name when answering the phone.
  • All phone calls will be answered within 30 seconds, either personally or by way of automatic answering service.
  • We will return to holding calls at least every 45 seconds.
  • If you leave a message for someone, your call will be returned no later than close of business on the individual's next working day.
  • We aim to give friendly, efficient, and professional service in all of our dealings with you.

Post & Correspondence

  • Your letters, faxes and emails will be acknowledged, replied to, or acted upon as soon as possible but no later than within 3 working days of receipt.
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