At Maxol we are totally committed to providing you with an excellent level of service. This applies whether you are dealing with us over the phone, by post, by e-mail or in person. We hereby make the following commitment to our customers:
- All staff will give their first name when answering the phone.
- All phone calls will be answered within 30 seconds, either personally or by way of automatic answering service.
- We will return to holding calls at least every 45 seconds.
- If you leave a message for someone, your call will be returned no later than close of business on the individual's next working day.
- We aim to give friendly, efficient, and professional service in all of our dealings with you.
Post & Correspondence
- Your letters, faxes and emails will be acknowledged, replied to, or acted upon as soon as possible but no later than within 3 working days of receipt.