• Credit/Debit card pre-authorisation +

    What is pre-authorisation?

    A pre authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.

    How much is a pre-authorisation for?

    The amount We request for a pre-authorised from your bank will be the maximum amount You selected on the pump at the time of your purchase.

    Who is responsible for pre-authorisation?

    Pre-authorisation is a requirement mandated by Visa & MasterCard on both Maxol, as the merchant and your bank, as the Card Issuer, and the rules governing it are set by them,  and whilst Maxol currently comply with all of their requirments, We are aware of a small number of banks who have not yet completed the necessary system changes to comply with Visa & MasterCard’s latest requirements.

    When does the pre-authorisation get released from your credit card?

    Whilst for most customers this will now be almost immediate, We are aware of a small number of customers who continue to experience delays in seeing these released from their accounts by their bank.  These currently include customers of Bank of Ireland and Permanent TSB, who continue to experience delays of up to 10 banking days in some cases to have the Pre Authorisation released.  However we have been assured by both these banks that they are working on a solution and it should be available to customers in the near future.

    Click here for further information by Visa regarding autorisations at Pay at Pump and what your card issuer should be doing.

  • Q. I did not get a receipt for my transaction? +

    A. You can print a copy receipt by returning to the same pay terminal, selecting the “Ticket” option and reinserting your card. A copy receipt will be issued. Alternatively please send your transaction details to This email address is being protected from spambots. You need JavaScript enabled to view it. and a copy receipt will be issued to you.

  • Q. My card has been declined? +

    Current banking procedures do not allow certain cards, including prepaid cards, to be used at Automated Fuel Dispensers. Please contact your bank who will be able to confirm this.

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