27 Mar 2000

Winners of Retail Excellence Awards Announced


Maxol has announced the winners of its Retail Excellence Award Scheme, a scheme which promotes and rewards excellence in retail standards and customer care throughout its network of service stations.

Organised bi-annually by Maxol’s head office, the scheme ensures that service stations uphold the high standards expected by today’s motorist and guarantees that customers continue to get the best levels of service and amenities when they step onto a Maxol forecourt.

Brian Donaldson, Group Marketing Manager of Maxol said: "Maxol is committed to maintaining the highest standards in the service we offer our customers, the variety of products available in our shops and the amenities/tidiness of our forecourts. These awards recognise the hard work and dedication of Maxol staff and aim to reward them for their company loyalty.

The following winners were announced at a ceremony held at the Stormont Hotel :-

Premier Division
Winner Twinburn Service Station, Newtownabbey, Belfast
Second Place Chapel Hill, Service Station, Longstone St, Lisburn

First Division
Winner Knockhill Service Station, Upper Newtownards Road, Belfast
Second Place Seven Towers Service Station, George St, Ballymena

Second Division
Winner Mount Merrion Service Station, Rosetta Road, Belfast
Second Place Mourneview Service Station, Hillsborough Road, Dromore

Detailed, formal inspections are carried out by top management at participating Maxol stations over a four month period, November to February 2000 and service stations are divided into three league tables, corresponding to their size and location. In addition an independent agency conducts mystery motorist visits to observe and report on the quality of service offered to the customer.

Brian Torrens, Proprietor of Twinburn Service Station said: "We take great pride in providing a prompt, efficient and friendly service to all our customers and it is great to be acknowledged for all our hard work."

Commenting on the win, Paul Hillis of Knockhill Service Station, said: "We are delighted to have won this award. We pride ourselves on the level of service and amenities we offer the public. It is wonderful to have our hard work recognized in this way".

Gary McCracken, Owner of Mount Merrion Service Station, said: "I am pleased to have won this award, it not only indicates the high standards we maintain on our forecourt but the commitment of our staff. I would personally like to thank all of them for their hard work."

Winners of the Retail Excellence Award Scheme receive a cash prize which is split amongst the staff members as an incentive to maintain high standards both in site presentation and in dealing with customers.

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