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mail@gemini-theme.com
+ 001 0231 123 32

  • What is the Maxol Loyalty App? +

    The Maxol Loyalty App is our new app that is packed with benefits and rewards for customers. The app includes great offers in-store along with digital loyalty cards for ROSA Coffee and Car Wash. Plus, this is the only app in Ireland that offers FuelPay, the easier way to pay for fuel.
    Key Benefits:
    - FuelPay
    - Engine Oil Advisor
    - Great Offers and Rewards
    - ROSA Coffee - buy 5 get 1 free
    - Car wash - buy 4 get 1 free
    - Free birthday treat
    - Free coffee when you sign-up
    - Station Finder

  • Can I download the App to any phone? +

    Yes, The app is designed for both iOS and Android phones. Just go to your app store and download.

  • Do I need to register to use the App? +

    Yes, download the Maxol Loyalty app to your phone and follow the registration steps to enter your details.

  • I never received my verification code? +

    If you don’t receive the verification code, you can request in the app to resend the code and it will be sent to your phone.

  • How do I earn stars? +

    Spend €5 in-store or €30 on fuel, scan your unique QR code found in the app at the till and you'll receive a gold star.

  • How do I become a gold member? +

    To become a gold member, simply earn 10 gold stars in 90 days.

  • How can I check my gold stars +

    To check the number of gold stars earned, simply visit the home page in the app. The number of stars earned out of 10 is displayed on the top right hand corner.

  • Offers - What are the offers? +

    For being a Maxol Loyalty member, you will benefit from special offers on specific products every month.

  • How can I check/redeem my offers? +

    Offers can be checked by viewing the ‘Offers’ section in the menu at bottom of the screen in the app and once activated can be redeemed in-store.

  • Rewards - What are the rewards? +

    For being a Maxol Loyalty member, you will receive rewards such as a Free ROSA Coffee on signup, a birthday treat. Other rewards include a free ROSA Coffee when you buy 5 and a free car wash when you buy 4. All you need to do to receive rewards is scan the app in-store when making any purchases and relevant rewards will be sent to the app for future use.

  • How can I check/redeem my rewards? +

    Rewards can be checked by viewing the ‘Rewards’ section in the menu at bottom of the screen in the app and once activated can be redeemed in-store.

  • How do I earn coffee loyalty stamps? +

    A digital stamp is earned every time you purchase any ROSA Coffee & scan your digital loyalty card at the till. When you purchase 5 coffees, you will receive a rewards voucher for the 6th coffee to be free. You can check the number of stamps collected by clicking on ROSA Coffee Loyalty on the home page of the app.

  • How do I earn car wash loyalty stamps? +

    A digital stamp is earned every time you purchase any car wash & scan your digital loyalty card at the till. When you purchase 4 car washes, you will receive a rewards voucher for the 5th wash to be free. The free car wash is the Ultimate top wash. You can check the number of stamps collected by clicking on Car Wash Loyalty on the home page of the app.

  • If I have the Maxol app, do I need a printed loyalty card as well? +

    No, the Maxol app is the main communication tool for the loyalty programme and all stamps will be visible in the app. You no longer will need a printed loyalty card.

  • What happens to my current paper loyalty card? +

    Paper based loyalty cards will be accepted until July 31st 2022. After this date they will be invalid and no longer accepted instore.

  • My loyalty stamp has not been applied - what do I do? +

    It is important to check your digital loyalty card to make sure stamps are applied at the time of purchase. If no stamp was applied, please contact our customer service team who will be happy to help.

  • How do I activate my rewards & offers? +

    In order to use a coupon or a voucher that you have in your app, you must activate it before you get to the till for scanning. You will find an activation button at the bottom of each coupon or voucher.

  • My coupon or voucher has disappeared in the App - where can I view it? +

    It is important to check the expiry date on any coupons or vouchers issued to ensure it is used within the validity period. If a coupon or voucher has disappeared from the app it has then expired and cannot be viewed or reissued.

  • How does FuelPay work? +

    FuelPay is a quick and convenient way to pay for fuel while in the App in your car. Fuel Pay instructions can be found in the app by clicking on the fuelpay icon on the home page.
    Instructions:
    1. Ensure Location Services is turned on.
    2. Confirm you are at the correct Maxol Service Station.
    3. Please enter the 4-digit code which you will see at the pump e.g. 0101.
    4. Please choose the fuel type and press confirm.
    5. Please choose the amount you want to spend and press confirm e.g. €20.
    6. Please choose your payment method and press confirm - credit/debit card.
    7. Please enter car payment details and press confirm.
    8. Your Purchase has been successful and you receipt in available on My Page - Receipts in the ""More"" section in the menu at the bottom of the App.
    9. The pump will be released and you are ready to fill up.
    Please do not use your mobile phone on the forecourt while the pump is in operation.

  • Are my payment details stored in the app? +

    Once you have used FuelPay once and entered your payment card details, you can then go to the MyPage section and update your details there. All payment information is hashed and encrypted through our payment provider.

  • Where will I find my digital receipts? +

    You can find all digital receipts in the receipts section under My Page - Receipts in the "More" section in the menu at the bottom of the app. You don't need to do anything, we'll instantly save these for you after every shop.

  • How can I change my personal details? +

    You can make changes to your personal details by clicking edit on the top right hand corner in the My Page section of the app. This can be found by clicking on the "More" section in the menu at the bottom of the screen.

  • How can I unsubscribe to stop receiving SMS? +

    You can opt out under the Preference section in My Page which can be found in the "More" section in the menu at the bottom of the app.

  • How can I stop push notifications? +

    You can stop push notifications via app settings on your mobile phone.

  • How can I unsubscribe from receiving emails ? +

    You can opt out by clicking the unsubscribe button in the footer of the email you receive.

  • Where can I validate my email address to receive emails from Maxol? +

    You can edit your details and enter an email address in the My Page section which can be found in the "More" section in the menu at the bottom of the app.

  • Is the programme GDPR compliant? +

    Yes and you can view the app Terms & Conditions and information about how your personal information is stored in the app under the terms and conditions section in My Page which can be found in the "More" section in the menu at the bottom of the app.

  • What happens to my information if I delete the App? +

    Customer data is deleted from the system within a 24 hour period.

  • Where can I use the Maxol Loyalty App? +

    You can use the loyalty app at participating Maxol Service Stations in the Republic of Ireland only. Please view a list of participating stores here

  • What details are required to register? +

    The only information required initially is your mobile number. Please ensure you drop the 0 at the start of your mobile number when entering it.

  • Why have I received an invalid mobile number message when registering? +

    Please ensure you drop the 0 at the start of your mobile number when entering it.

  • Why is FuelPay not working on my phone? +

    For FuelPay to work, access to location must be allowed while using the App.
    Android 5.0, iOS 11.0 are the minimum versions needed where the geolocation location works.

  • How can I update my payment card details for FuelPay? +

    Once you have used FuelPay once and entered your payment card details, you can then go to the MyPage section and update your details there. All payment information is hashed and encrypted through our payment provider.

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